Refund Policy

Last updated: August 26, 2026

For this part of the customer experience, the following explanation applies. Customers can use this guide to understand the procedures that apply to purchases.

Eligible returns and exchanges

A request in this category is reviewed according to the details below. We accept returns of both defective and non-defective merchandise, and exchanges are available when replacement stock exists. A non-defective return may be requested after a change of mind, a personal preference, or selection of the wrong item. Damaged, flawed, incorrect, incomplete, or materially misdescribed goods may also be submitted for review.

Condition and request period

The operational approach to this issue is set out in the next sentences. Only new merchandise qualifies. It must remain unused and in its original condition, with the original packaging, tags, and included accessories. A request must be made within 30 days after delivery.

How mail returns work

Please use this guidance to understand what happens in this situation. Returns are made by mail and must be authorized before anything is sent back. The return label is included inside the package, is provided free of charge, and no restocking fee is charged. Submit the order number, checkout email, and an explanation of the request. For damage, defects, incorrect items, or missing contents, also provide clear photos or video of the item and packaging.

Refunds and exchanges

The applicable service conditions are described here for reference. Approved refunds are sent to the original payment method and are processed within 10 days after approval. The financial institution may need additional time to post the credit. Exchanges depend on actual inventory and cannot be guaranteed before review.

Email: daochuc318057@gmail.com
Mailing address: 2974 N 13th St, Kansas City, KS, 66104, United States
Phone: (912) 361-4604